MedSouth assists Law Firms, Insurance Companies, Government Agencies, and other similar companies in receiving duplicated patient records.
For Requesting Parties, we maintain several KEY components that separate us from other ROI companies. Our unmatched efficiency and professional methods alleviate the past hassle you may have experienced in obtaining records.
In what ways do we go above and beyond the expected “industry standards”?
We ensure SAME-DAY turnaround to our medical facility client upon receipt of medical record requests; ensuring you receive a quicker response to your request
Our live representatives answer your questions or concerns immediately, providing personal, non-automated customer service
Our qualified representatives eagerly initiate resolutions when documentation is insufficient
We provide delivery services for a nominal fee
We can provide in-services to educate your staff in order to highlight proper Release of Information documentation; accelerating receipt of records
Explaining the ROI Process
ROI or Release of Information is a complicated, costly, and extremely tedious process in which many steps must be followed to ensure patient confidentiality and accuracy. Many laws, including federal, state, HIPAA / HITECH exists and must be followed. MedSouth details each step of the process by receiving the request, reviewing authorizations for HIPAA compliance, retrieving and validating the patients’ record(s), releasing only authorized information, protecting any sensitive material within the patients’ record(s), and finally sending the requested records to the requesting party.
For more information regarding the ROI Process, please view the video below from AHIOS:
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